Patient Adherence & Loyalty

OmniSYS offers a high-touch patient interaction model that is proven to increase diabetic patient market share and spend by 30% through targeted adherence, retention and reacquisition strategies. Our comprehensive program maximizes revenue for pharmacies, DME suppliers, and Diabetic Manufacturers within Medicare regulatory and compliance guidelines.

• Adherence - Three out of four patients do not adhere to their medication treatment plan. OmniSYS increases adherence through a series of patient interactions including Customer Care Calls, Refill Reminders and Educational Mailings.
• Retention - Pharmacies/DME suppliers turn over at least 35% of their patients each year. OmniSYS' high-touch patient interaction model has proven to increase patient retention by over 30%. Our specialized customer service representatives guide patients through the Medicare maze and provide clinical diabetic support to ensure optimal outcomes.
• Reacquisition - OmniSYS' patient reacquisition campaigns target lost patients, identify the reason they left the provider and/or the Manufacturer and offers incentives for returning. OmniSYS has consistently achieved successful win-back rates of 35%.

Drive Scripts and Sales with OmniSYS' Refill Management Services

OmniSYS' Call Center solution improves prescription adherence through taking patient refill orders. Our friendly support staff contacts patients to confirm the number of supplies currently on hand, verifies eligibility, provides education on the importance of their medication adherence and sends a data file or a warm transfer to your staff to initiate the refill process.

This extensive level of customer service encourages patients to consistently follow their physician's treatment regimen which results in improved health, reduces healthcare costs, and creates a positive customer experience and commitment to your company.

Promote Quality Care with Positive Outcomes using Meter Processing

Is your organization focused on improving outcomes of your diabetic patients? OmniSYS offers an easy-to-use web interface for patients to securely upload their diabetes testing data directly from their meter to our website. This functionality provides suppliers participating in the OmniSYS network options to promote leading edge solutions.

Patients can analyze testing results and receive recommendations for improvements with an emphasis on the importance of maintaining good health. The ability to monitor patient data allows suppliers to be alerted when results indicate a patient's levels are poorly controlled. Additionally, audit risks are significantly reduced as data access to the patient's testing results for medical necessity justification are readily available and the data can be utilized to make informed decisions prior to the next fill of the patient's supplies. Call us today to take advantage of this service to promote positive health outcomes for your patients.